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Training specifically for your credit union staff.
HERO Community Development Certified Financial Counseling is essential for organizations serving working-class, moderate- and low-income populations, including organizations that provide counseling, CDFIs, and low-income designated credit unions.
Featuring HERO Online Financial Counseling Training
HERO provides training, testing and certification that will allow your staff to:
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Better serve consumers
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Safely increase lending beyond A and B borrowers, driving up ROA and profitability
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Cultivate effective partnerships with cooperatives and community organizations also trained with HERO in order to achieve broader community revitalization.
Course Overview
Get more information on this interactive, web-based staff training, testing and certification tool, including features, functionality and administration. Your consumer-facing staff can be certified on the very best techniques for identifying financial distress, intervening and coaching low and moderate income individuals and families – efficiently and cost-effectively.