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Community Development Certified Financial Counseling
HERO Online Financial Counseling Training
HERO Community Development Certified Financial Counseling is essential for organizations serving working-class, moderate- and low-income populations, including organizations that provide counseling, CDFIs, and low-income designated credit unions. It is also an effective way for mainstream financial institutions and loan funds to better serve consumers when they face difficult times.
HERO provides training, testing and certification that will allow your staff to:
Better serve consumers;
Safely increase lending beyond A and B borrowers, driving up ROA and profitability; and
Cultivate effective partnerships with cooperatives and community organizations also trained with HERO in order to achieve broader community revitalization.
Do you want to be a HERO?
View our webinar: 4 Reasons to Train Front-Line Staff as Financial Counselors
Learn more at herocounseling.org
Or just get in touch and we'll tell you more!
Training software screenshots
While other financial counseling programs focus extensively on investments and asset building, this training program focuses on lending to people that need loans. HERO allows financial institutions to “create” its own qualified borrowers, by coaching consumers to become credit worthy.
HERO’s training and tools are always relevant and never out of date because they are not sold as workbooks. The training is an online curriculum with testing protocols and security equivalent to a proctored exam. New tools are continually added, as predatory lenders are always updating their practices to find ways around changing regulations.
Downloadable worksheets and tools
Organizations applying for grants, including CDFI Fund awards, benefit from these online tools with results tracking. This documentation is essential to writing a winning CDFI award application. It is also beneficial to management, helping to identify new lending opportunities.