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Our Services



Training specifically for your credit union staff.
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HERO Community Development Certified Financial Counseling is essential for organizations serving working-class, moderate- and low-income populations, including organizations that provide counseling, CDFIs, and low-income designated credit unions.

HERO logo - community development certified financial counseling

Featuring HERO Online Financial Counseling Training

HERO provides training, testing and certification that will allow your staff to:

  • Better serve consumers

  • Safely increase lending beyond A and B borrowers, driving up ROA and profitability

  • Cultivate effective partnerships with cooperatives and community organizations also trained with HERO in order to achieve broader community revitalization.

Why Train your Front Line Staff as Financial Counselors?

The traditional financial counselor model is no longer enough. If your credit union wants to remain competitive—and truly help your members to lead a life of financial freedom—you need to spread the knowledge deeper throughout your team.

Course Overview

Get more information on this interactive, web-based staff training, testing and certification tool, including features, functionality and administration. Your consumer-facing staff can be certified on the very best techniques for identifying financial distress, intervening and coaching low and moderate income individuals and families – efficiently and cost-effectively.

Learn More

Contact us to set up a meeting and learn more about CU Classroom training for credit unions.

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